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   Radio Warranty  and Return Policy

Effective, September 1st, 2009

Soundmove, INC. radios are warranted to the original customer to be free from defects in manufacturing and material for a period of one year on parts and labor from the date of purchase from soundmove.com. Please refer to warranty received with radio for further information. Warranties are not transferable.

soundmove.com Return/Credit Policy

soundmove.com will accept returns only with a return merchandise number (RMA).

soundmove.com has a 30 day guarantee period. Products may be returned for a full refund, credit or exchange within 30 days from the date of purchase by the original customer. Returns, credits and exchanges made after the 30 day guarantee period are subject to a 20% administration/restock fee plus freight charges. No credits will be issued on items that have been modified in any way i.e. painted, damaged, etc.

Should you need to return a product for any reason (refund, credit, exchange or repair), you must first call soundmove.com at our return authorization number –
574-848-0771. We will discuss the problem to determine the best solution and give the proper instructions for return. An RMA Number will then be issued. No returns for credit will be accepted without our prior approval and an RMA Number. This helps our company, and manufacturers, to track and keep record of the return. All returned products will be inspected before a credit is issued. In most instances, the product(s) will not be retuned to soundmove.com, but directly to the manufacturers. Any returns sent COD, will NOT be accepted. All special order products are non-refundable.

Any product(s) returned, and resulting in a credit either through a credit card number or PayPal account will be subject to soundmove.com first receiving credit from manufacturer. Again, credits will be issued to the customer after soundmove.com has received credit on the return. Please be patient as this process could take several weeks. A reminder that all returns for credits sent after the 30 day guarantee period will be subject to a 20% administration/restock fee.

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Phone: 1-800-901-0222   or   574-848-0771      Fax: 574-848-0772       e-mail: bob@soundmove.com